BARRIERS IN THE PEDAGOGICAL SUPPORT OF ELECTRONIC LEARNING IN A HIGHER EDUCATION INSTITUTION

E-learning is becoming an integral part of the educational process in universities. Online interaction between students, students and teachers remains significant in e-learning. It affects the involvement of students in the educational process. The article deals with the analysis of the interaction difficulties in e-learning which teachers and students face in universities. The author looks for the difficulties in the results of sociological research conducted at Tomsk State University and Tomsk Polytechnic University in 2016, and the results of the focus group «Online course support» organized at Tomsk State University in 2018. The article highlights social, organizational, technical and economic difficulties for the educational process subjects in the pedagogical support of e-learning. Also, recommendations were formulated to overcome these difficulties. The main difficulties for teachers and students in quantitative research are the lack of time, the lack of ICT competencies necessary to work in an electronic campus environment. In addition, students note failures in the work of the portal. The focus group participants agree on the weak communication of teachers with students and fellow students among themselves, as well as technical difficulties when working with platforms and their technical services. Quantitative studies showed more technical and organizational difficulties, and qualitative research showed social and technical difficulties. The results will be useful for specialists and teachers involved in the organization of e-learning in universities to create an effective system of pedagogical support.

e-learning, higher education, support of e-learning, difficulties in support of e-learning