THE MODEL OF THE EFFECTIVE QUALITY MANAGEMENT OF COMPLEX REHABILITATION SERVICES FOR INDIVIDUALS WITH DISABILITIES IN NON-STATIONARY FORMS IN A MULTIFUNCTIONAL INSTITUTION FOR DISABLED INDIVIDUALS (OCCUPATIONAL ADAPTATION). PROJECT “PLAN-DO-CHECK-ACT”


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Abstract

The article discloses the experience of the institution of social services in creating a complex rehabilitation model in the combination of three types of services: rehabilitation therapy, social and labor adaptation, occupational adaptation. The article reviews such matters as Human Resources Management, organization of the interaction with disabled people and monitoring their satisfaction through the creation of a Quality Management System in accordance with international standards ISO 9001.

About the authors

B. A Syrnikova

Scientific and Practical Rehabilitation Center

Moscow, 127572, Russian Federation

Tatiana N. Semenova

Scientific and Practical Rehabilitation Center

Email: nprc@mos.ru
MD, Head of the Scientific and Methodical Department of the Scientific and Practical Rehabilitation Cent, Moscow, 127572, Russian Federation Moscow, 127572, Russian Federation

I. Z Kobzar

Scientific and Practical Rehabilitation Center

Moscow, 127572, Russian Federation

E. E Achkasov

I.M. Sechenov First Moscow State Medical University

Moscow, 119435, Russian Federation

G. E Pogosyan

City Clinical Hospital № 70 of the Departament of Health of Moscow city

Moscow, 111399, Russian Federation

References

  1. Кане М.М., Иванов Б.В., Корешков В.Н., Схиртладзе А.Г. Системы, методы и инструменты менеджмента качества: Учебник для вузов. СПб: Питер, 2009.
  2. Сафронова В.М. Прогнозирование, проектирование и моделирование в социальной сфере. 3-е изд. М.: Издательский центр «Академия», 2010.

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