Blood donors' satisfaction with medical services

Objective. To assess the level of blood donors` satisfaction with the services provided by the Research and Production Center of Transfusiology in Astana for the period from 2022 to 2024 and to formulate recommendations for improving the quality of these services.

Materials and methods. The donors` questionnaire included four questions regarding the availability of donor information, the quality of staff work during the manipulations and procedures, the level of staff communication skills and the conditions of stay in the RPCT. To assess the conditions for providing medical services to donors, a scale with the following points was proposed: excellent – 5 points, good – 4 points, normal – 3 points, bad – 2 points, very bad – 1 point. The processing of the survey results was carried out using the functionality of pivot tables in the Microsoft Excel program and descriptive statistics.

Results. The final data on the conducted research demonstrate that most of the donors are satisfied with the quality of services provided by the RPCT on the 4 surveyed items: accessability of donor information, the quality of staff work during the manipulations and procedures, the level of staff communication skills and the conditions of stay in the RPCT. However, isolated negative answers which were recorded, allows us to conclude that there are some aspects in the provision of services to donors that can be improved.

Conclusions. For further improvement of the availability of donor information, it is recommended to expand information materials, make more active use of digital and social platforms, introduce visual and interactive content, and study the information needs of donors regularly. This will increase satisfaction and attract more regular participants to the donor movement.