CHARACTERISTICS OF EMOTIONAL INTELLIGENCE AND COMMUNICATION SKILLS OF SPECIALISTS WORKING IN THE FIELD OF INFORMATION TECHNOLOGY

The purpose of the study is to study the emotional intelligence and communication skills of specialists working in the field of information technology.
Research methods and organization. The research procedure was conducted at the Samara State Medical University; the study sample consisted of specialists working in the field of information technology and senior students in the humanities. The research was carried out using the testing method.
Research results and conclusions. The study revealed significant differences in emotional intelligence and communication skills between representatives of the IT sector and students of the humanities. IT professionals are characterized by a low ability to control and recognize their own emotions and feelings, and an unexpressed need for self-exploration. They tend to experience difficulties in understanding the feelings, motives, and needs of others in their interactions. IT specialists face challenges in engaging in dialogue, understanding non-verbal signals, and active listening, as well as analyzing and interpreting social contexts.

emotional intelligence, communication skills, information technology field, interpersonal interaction