Email this article The internet communication as material to analyze the physician-patient relationship
- Authors: Guschin A.V1
-
Affiliations:
- The Volgograd state medical university
- Issue: Vol 11, No 1 (2012)
- Pages: 38-41
- Section: Articles
- URL: https://journals.rcsi.science/1728-2810/article/view/126120
- DOI: https://doi.org/10.17816/socm38572
- ID: 126120
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Abstract
The article presents the results of content-analysis of 843 messages in Internet forums reflecting the opinions of patients about physicians and medical institutions. To analyze messages array the three level classification scheme is introduced. It is established that the most frequent cause of patients’ dissatisfaction is their discontent of amount and quality of information obtained from physician. The second position is for inadequate emotional background of communication with physician. The third position is for discontent of factual result of treatment or diagnostics.
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##article.viewOnOriginalSite##About the authors
A. V Guschin
The Volgograd state medical university
Email: ag@v1.ru
докторант Volgograd
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