Email this article Peculiarities of the Social Services Market and Problems of Their Quality Assessment
- Authors: Smirnov V.M.1, Basharina (Suntsova) S.M.2, Basharina A.A.3
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Affiliations:
- All-Russian Research Institute of Labor Protection and Economics of the Russian Ministry of Labor
- Russian State Social Universit
- All-Russian Research Institute of Labor Protection and Economics of the Russian Ministry of Labor Министерства труда России
- Issue: Vol 13, No 6 (2023)
- Pages: 130-139
- Section: Social Structure Social Institutions and Processes
- URL: https://journals.rcsi.science/2223-0092/article/view/252335
- DOI: https://doi.org/10.33693/2223-0092-2023-13-6-130-139
- EDN: https://elibrary.ru/BKKPDG
- ID: 252335
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Abstract
The subject of the research is the quality of services in the field of social services for the population. The purpose of the work is to conduct research of social services, to provide an analysis of the market of services in the field of social services and methods for assessing the quality of the services under consideration. The relevance of the research is due to the fact that the methodology for assessing the quality of services has not yet been definitively established. Identifying problems and inaccuracies in quality assessment will allow us to find a more accurate way to assess the dynamics of the market of services provided. The scientific novelty consists in identifying shortcomings and developing proposals to eliminate them when evaluating the quality of services provided by social service institutions. Considering the analysis of social organizations work and methods of assessing the quality of services provided, the author came to the conclusion that it is necessary to consider a new methodology that takes into account the opinions of consumers and experts, as well as the actual data of institutions.
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##article.viewOnOriginalSite##About the authors
Vladimir M. Smirnov
All-Russian Research Institute of Labor Protection and Economics of the Russian Ministry of Labor
Author for correspondence.
Email: vsmirnov@vcot.info
SPIN-code: 9981-8404
Scopus Author ID: 638489
Dr. Sci. (Econ.), Deputy General Director
Russian Federation, MoscowSvetlana M. Basharina (Suntsova)
Russian State Social Universit
Email: 89157799915@mail.ru
SPIN-code: 8926-1190
Scopus Author ID: 567181
Cand. Sci. (Econ.), Associate Professor, junior researcher
Russian Federation, MoscowAnna A. Basharina
All-Russian Research Institute of Labor Protection and Economics of the Russian Ministry of LaborМинистерства труда России
Email: basharina-anya@mail.ru
analyst, Center for Social Policy Research
Russian Federation, MoscowReferences
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