Email this article The experience of workflow optimization of the city polyclinic based on the principles of lean production and IT-based management
- Authors: Grigorovich M.S.1, Starikov A.V.2, Voytko S.N.2, Koykova L.A.2, Nekrasova N.Y.1
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Affiliations:
- Kirov State Medical University
- Kirov Clinical Diagnostic Centre
- Issue: Vol 22, No 4 (2018)
- Pages: 19-24
- Section: Articles
- URL: https://journals.rcsi.science/RFD/article/view/11043
- DOI: https://doi.org/10.17816/RFD2018419-24
- ID: 11043
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Abstract
The article presents the main principles of lean manufacturing, experience and results of lean production launch in a large city outpatient clinic as part of the Ministry of Health pilot project “Lean outpatient clinic”. In the clinic, redistribution of space, optimization of e-document management and registry workflow were performed. It reduced queueing time and time of blood sampling, simplified arranging a visit to General practitioner and other physicians, increased time of doctor and patient interaction, which allowed to serve much more patients with the same amount of resources, save time of medical staff and patients, and increase their satisfaction.
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##article.viewOnOriginalSite##About the authors
Marina S. Grigorovich
Kirov State Medical University
Author for correspondence.
Email: kf25@kirovgma.ru
DSc, Professor, Head of the Department of Family Medicine and Outpatient Therapy
Russian Federation, KirovAleksandr V. Starikov
Kirov Clinical Diagnostic Centre
Email: kogbuz-kkdc@mail.ru
Acting Medical Director
Russian Federation, KirovSofya N. Voytko
Kirov Clinical Diagnostic Centre
Email: kogbuz-kkdc@mail.ru
Chief Medical Officer
Russian Federation, KirovLarisa A. Koykova
Kirov Clinical Diagnostic Centre
Email: kogbuz-kkdc@mail.ru
Head of Internal Medicine Department of Outpatient Clinic №1
Russian Federation, KirovNatalya Yu. Nekrasova
Kirov State Medical University
Email: kf25@kirovgma.ru
Assistant Professor of the Department of Family Medicine and Outpatient Therapy
Russian Federation, KirovReferences
- Паспорт приоритетного проекта «Создание новой модели медицинской организации, оказывающей первичную медико-санитарную помощь». Утвержден президиумом Совета при Президенте Российской Федерации по стратегическому развитию и приоритетным проектам (протокол от 26 июля 2017 г. № 8). [Priority Project Passport “Sozdanie novoy modeli meditsinskoy organizatsii, okazyvayushchey pervichnuyu mediko-sanitarnuyu pomoshch’”. Approved by the Presidium of the Presidential Council for Strategic Development and Priority Projects (Protocol № 8 of 2017 Jul 26). (In Russ.)]
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- Министерство здравоохранения Российской Федерации, Государственная корпорация по атомной энергии «Росатом», ФГБУ Государственный научно-исследовательский центр профилактической медицины Министерства здравоохранения Российской Федерации. Организация процесса диспансеризации на принципах бережливого производства. Методические рекомендации. - М., 2017. [Ministry of Health of the Russian Federation, State Atomic Energy Corporation “Rosatom”, Federal State Budgetary Institution State Research Center for Preventive Medicine of the Ministry of Health of the Russian Federation. Primenenie metodov berezhlivogo proizvodstva v meditsinskikh organizatsiyakh. Otkrytie proektov po uluchsheniyam. Metodicheskie rekomendatsii. Moscow; 2017. (In Russ.)]
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