Monitoring the development of higher education institution structures from the perspective of the EFQM 2020 sustainable development model

in the context of constant external challenges, there is a need to transform educational institutions to educate highly qualified specialists and adaptability of workers in the labor market. This article examines the problems and specifics of higher education in Russia. At the same time, in the educational services market, using the example of the generally recognized EFQM business improvement model, the key directions of a "successful" organization in modern conditions were shown, on the basis of which an understanding of the state of the university was formed from the point of view of one of the main stakeholders in the group, such as students. The results of the survey allow us to assess the current state of the organization and determine the direction of its development from the position of one of the groups of stakeholders – students, which can become a prerequisite for further setting goals and objectives to improve the key areas of activity of the higher educational institution.

university 4.0, quality model, ecosystem, model of the European Foundation for Quality Management – EFQM, stakeholder assessment