Application of a cross-functional approach to optimize the activities of a specialized vehicle depot

Background. The article considers the possibility of using cross-functional approach to analyze and optimize motor transport enterprise’s business processes. Cross-functional and end-to-end processes are basic approaches to process-based enterprise management. The article analyzes the peculiarities of application of each of the approaches, and also provides the justification of the necessity to create a cross-functional team to optimize the processes under consideration.

A cross-functional team includes employees of different departments involved in a cross-functional process. The efficiency of task fulfillment by such a team is achieved through direct communication between all team members. The paper presents the main stages of creating a cross-functional team and the conditions for its successful functioning.

The aim is to increase the efficiency of process management of the company's motor transport enterprises through the introduction of cross-functional approach and organization of cross-functional team.

Materials and methods. For the analysis of the processes of the motor transport enterprise the authors of the article apply the visualization method of business processes by using diagrams in notations VAD (Value-Added Chain), EPC (Event-Driven Process Chain). Visualization allows to understand better how operations occur within the enterprise, to identify bottlenecks, unnecessary delays and other problems that can slow down or weaken the effectiveness of communication. A cross-functional approach is proposed to address the identified problems.

Results. This article considers the peculiarities of a specialized depot in the organization of the process of driver's exit to the route, identifies the problems of the process and proposes an optimization solution to reduce the time of driver's exit to the route. It reduces the number of complaints from the depot customers.