№ 3 (2016)

The article deals with improving the quality of the provision and accessibility of public and municipal services. With the rapid development of telecommunications technology procedures for obtaining services and information to signifi cantly expand and modernize the system of provision of public services to the population and reduce the time spent on their production. Today, multi-function centers (MFC) are beginning to take root everywhere for this purpose, allowing in a short time with the help of «one window» system to obtain the necessary state and municipal services. The article is an example of monitoring satisfaction scores a population of existing forms of cooperation with government agencies, such as the MFC in the Primorsky krai. The study evaluated the performance of services such as schedule the MFC; territorial availability of the MFC; size, equipment, interior space MFC; queuing; the level of service on the part of specialists and others. Monitoring in general showed a high degree of satisfaction of users of public and municipal services on the principle of «one window». Although, despite that the participants of the survey is still a number of comments to the work of the multipurpose centers, which are currently in need of elimination.

Updating of research attention of sociologists and managers to problems of development of the sphere of educational services in the context of studying of questions of state regulation of this sphere has under itself an objective basis of increase of a role of education in reproduction of sociocultural realities of public life and social and economic, intellectual and other development of our country. Work purpose: on the basis of studying of organizational, economic, legal and other situations, and also the theoretical conclusions proving specifi cs of the sphere of educational services as object of public administration to determine features of implementation of state regulation by the sphere of educational services of high school as perspective direction of the state educational policy. Atamanchuk G.V., Abalkinoy L.I., Vasilyev V. N. and Ryasnova U.V. theoretical provisions acted as methodological bases of carrying out work. For achievement of an effective objective the author used the following methods of research: theoretical analysis, inductive and deductive methods, analysis of documents. Results of work became: determination of the basic managerial models disclosing nature of the state directing impact in the course of regulation of the sphere of educational services; determination of the priority areas of work of state bodies in the fi eld of regulation of the sphere of educational services; determination of the peculiar features inherent in processes of state regulation of the sphere of educational services in Russia.

Главный вопрос данной статьи: вследствие каких факторов сформировалась "скандинавская" система местного самоуправления в Швеции и Финляндии? В статье рассматривается тип формы местного самоуправления, сложившийся с течением времени в Швеции и Финляндии, для которого характерна комбинация широкой автономии общественных органов власти. Анализ опыта организации муниципальных учреждений, учитывающий исторические, демографические и географические особенности стран, позволяет сделать вывод, что с течением времени разработан единый тип формы местного самоуправления для Швеции и Финляндии.