About the importance of monitoring non-medical expectations of surgical patients

The article presents the results of a questionnaire survey of 197 patients who received inpatient treatment at the Vladikavkaz Junction Station Hospital of Russian Railways JSC. The questionnaire included 26 questions structured according to the levels of work and reflecting the parameters of non-medical expectations of patients. 85 patients of the surgical profile were included in the group I, and 112 patients of the therapeutic profile were included in the group II. The result: the group I demonstrated significantly lower rates of patient satisfaction with the level of social and living conditions when receiving medical care and regarding the compliance with the patients' rights. The average satisfaction rates of patients in the groups were 0.92±0.02 and 0.98±0.02, which generally characterizes the level of social efficiency of the hospital as high. The measures of an educational, economic, disciplinary and scientific-public nature were introduced at the hospital to improve the level of responsiveness of the health system. A structured approach to the organization of population studies among individual groups of patients allows identifying hidden defects in the system of ensuring non-medical expectations of the population and organizing their targeted elimination.

healthcare, social effectiveness, questionnaire survey, satisfaction rate