Improving professional communication of nurses: from theory to practice

This article focuses on the development and piloting of a specialized training program aimed at enhancing communication competencies and reducing the risk of professional burnout among nurses. The relevance of the study is justified by the high psycho-emotional load and the impact of communication on the quality of medical care. The “Effective Specialist” training program covers aspects such as patient-centered approach, communication techniques, conflict resolution, and burnout prevention. An empirical study conducted using the Maslach Burnout Inventory and FFMQ tests, as well as questionnaires, recorded statistically significant changes: a decrease in burnout and stress indices, an increase in professional achievements, and mindfulness. The obtained data allow us to conclude that the implementation of such programs contributes to increasing the resilience of nurses, improving the quality of medical care, and strengthening their professional identity.