Pharmaceutical services: status and development trends

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Abstract

The aim of the review is to provide an analysis and generalization of the main directions of research in the sphere of pharmaceutical services, and their characteristics associated with the determination of their main development trends.

Materials and methods. For the analysis, the information store on the basis of scientific publications by Russian and foreign scientists, devoted to research in the field of pharmaceutical services (PSs), has been used. The search for publications was carried out in the open and accessible sources of the latest twenty years (the retrospective period of 2001–2021), located in scientific and technical libraries of institutions, as well as in electronic databases: Elibrary, Medline / PubMed, Cochrane Library, Scopus, CyberLeninka, Google-Academy, J-stage. When forming the information array, the search for publications was carried out according to the following requests: pharmaceutical services (pharmaceutical care services), the provision of pharmaceutical services, the quality of pharmaceutical services. For the conceptualization of the study, 87 scientific publications obtained as a result of information retrieval, have been used.

Results. In the course of the study, a logical and structural analysis of the main directions in which research in the field of providing PSs in our country is developing, has been carried out. The main trends in the study of the providing services’ activity in the sphere of drug circulation, are characterized. A comprehensive analysis of the category of “pharmaceutical service” has been carried out. The terminological content of this concept, the groups of features characterizing the economic and social essence of educational institutions have been generalized, and the most characteristic features that make up the structure and content of educational institutions, have been identified. The existing approaches to the development of the nomenclature and types of PSs have been analyzed and the systematization of pharmaceutical works and services using the process approach, have been proposed by the authors.

Conclusion. The conducted study indicates the presence of several directions in the development of research in the field of providing PSs, aimed at improving the quality of services for the population in pharmaceutical organizations. However, the most important role in the research is assigned to the study and assessment of the quality of educational institutions, the development of approaches to its optimization. As evidenced by the results of the analysis and generalization, the most successful activity in the provision of services in the field of drug circulation requires the implementation of a process approach and the implementation of Quality Management Systems (QMSs).

About the authors

Aleksandra A. Klimenkova

Irkutsk State Medical University

Author for correspondence.
Email: al.mas@bk.ru
ORCID iD: 0000-0002-7984-3531

Assistant of the Department of Management and Economics of Pharmacy

Russian Federation, 1, Krasnoye Vosstaniye St., Irkutsk, 664003

Lev N. Geller

Irkutsk State Medical University

Email: levng@mail.ru
ORCID iD: 0000-0002-3598-6514

Doctor of Sciences (Pharmacy), Professor, Professor of the Department of Management and Economics of Pharmacy

Russian Federation, 1, Krasnoye Vosstaniye St., Irkutsk, 664003

Anna A. Skripko

Irkutsk State Medical University

Email: anna_kulakova@mail.ru
ORCID iD: 0000-0002-5844-4988

Candidate of Sciences (Pharmacy), Associate Professor, the Head of the Department of Management and Economics of Pharmacy

Russian Federation, 1, Krasnoye Vosstaniye St., Irkutsk, 664003

Liliana A. Gravchenko

Irkutsk State Medical University

Email: l.gravchenko@ismu.baikal.ru
ORCID iD: 0000-0002-0150-4468

Candidate of Sciences (Pharmacy), Associate Professor of the Department of Management and Economics of Pharmacy

Russian Federation, 1, Krasnoye Vosstaniye St., Irkutsk, 664003

Eleonora A. Korzhavykh

Russian Peoples’ Friendship University

Email: o_kea@mail.ru
ORCID iD: 0000-0002-4958-9018

Doctor of Sciences (Pharmacy)

Russian Federation, Bldg. 2, 10, Miklukho-Maklay St., Moscow, 117198

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2. Figure 1 – The main directions of modern research in pharmaceutical services

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3. Figure 2 – Algorithm of the process of providing pharmaceutical services in a retail entity

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4. Figure 3 – Marketing conceptual model of a pharmaceutical product

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5. Figure 4 – The structure and content of a pharmaceutical service

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6. Figure 5 – Model of the process for providing pharmaceutical services in the retail subject

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Copyright (c) 2021 Klimenkova A.A., Geller L.N., Skripko A.A., Gravchenko L.A., Korzhavykh E.A.

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